We aim for a system availability of 99.9%. In case of downtime or unexpected events we will react immediately and fix the problem. Maintenance work and updates are always carried out at night at 3 a.m. (CET). Urgent updates (hotfixes) we will inform you via the biznessmaker notification system.
All data is transferred via an SSL-encrypted connection, we only accept traffic via port 443.
The server location is Germany. The application and the database are hosted here. Images hosted under the biznessmaker are stored encrypted in Google Cloud Storage. This has the advantage that e.g. product images can be delivered worldwide as fast as possible via product widgets.
Backups are made every hour. Should a customer wish to have a backup of his data restored, a flat rate of 69 euros will be charged.